Privacy Policy

1. Introduction & Scope

Flawless Manufacturing ("Flawless Manufacturing," "we," "us," or "our") respects your privacy and is committed to protecting the information you share with us. Built on decades of hands-on production experience across retail, repair, wholesale, and large-scale fabrication, we handle personal data with the same discipline we bring to every stage of the jewelry production cycle.

This Privacy Policy explains what information we collect, how we use and safeguard it, and the choices available to you. It applies to information collected through our website, our online store, our point-of-sale systems, our customer relationship management tools, and any related services we operate (collectively, the "Services"). By using our Services, you consent to the practices described in this policy.

2. Information We Collect

We collect information when you register on our site, place or request an order, respond to a survey or communication such as email, or participate in another feature of our Services. You may also visit our site anonymously, though some features will be limited.

a. Personal Information

When ordering, registering, or requesting a quote, we may ask for your name, email address, mailing or billing address, phone number, company details, and payment or credit card information necessary to complete a transaction.

b. Point of Sale Data

We collect records of purchases and production orders placed through our retail and wholesale channels, including purchase history, transaction records, invoices, and payment method details.

c. eCommerce Data

We collect information about how you interact with our online store, including browsing behavior, cart and quote activity, saved items or wishlists, and account preferences.

d. CRM Data

We maintain customer profiles that may include your communication history with us, project and production notes, support tickets, and preferences that help us serve you more effectively.

e. Device & Technical Data

Like many websites, we automatically collect technical information such as your IP address, browser type, device identifiers, operating system, and cookie data. See the Cookies section below for details.

f. Location Data

We may collect location-related information such as store or facility visit records, delivery and shipping addresses, and approximate geolocation derived from your device or IP address.

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3. How We Use Your Information

We may use the information we collect in the following ways:

• Order processing & fulfillment — to process transactions, manufacture and ship orders, and manage production timelines.
• Customer service & support — to respond to inquiries, service requests, and support tickets.
• Marketing communications — to send email, SMS, or push notifications where you have opted in.
• Personalization & recommendations — to tailor content and product offerings to your interests.
• Loyalty & rewards management — to administer any loyalty, trade, or rewards programs.
• Analytics & business improvement — to understand site traffic and interactions so we can improve our Services.
• Fraud prevention & security — to protect our Services, prevent fraudulent activity, and maintain records.

We also collect information about gift recipients solely to fulfill gift purchases. Information collected about gift recipients is not used for marketing purposes.

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4. SMS & Text Message Marketing

If you consent to receive text messages from us, we may send marketing and transactional SMS messages consistent with the Telephone Consumer Protection Act (TCPA) and other applicable law. Consent is not a condition of any purchase.

• Opt-in: You provide express written consent by enrolling through our online forms, at checkout, or by texting a keyword to our number.
• Message frequency: Frequency varies based on your activity and current promotions. Message and data rates may apply.
• Opt-out: Reply STOP at any time to cancel. Reply HELP for assistance, or contact us at [Contact Email].

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5. Email Marketing

If you have opted in to receive our email newsletter, we may send periodic promotional emails. We comply with the CAN-SPAM Act: every marketing email identifies us as the sender, includes a valid physical mailing address, and provides a clear way to unsubscribe.

If you no longer wish to receive promotional email, you may use the unsubscribe link in any message or update your preferences in the "My Account" section. Due to email production schedules, you may continue to receive messages already in production for a short time.

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6. Cookies & Tracking Technologies

Yes, we use cookies. Cookies are small files that a site or its service provider transfers to your device through your web browser (if you allow) that enable the site's systems to recognize your browser and remember certain information.

We use cookies and similar technologies to remember and process items in your cart, understand your preferences based on site activity, compile aggregate data about site traffic and interaction, and support advertising and analytics. This may include first-party cookies, third-party analytics cookies, and advertising pixels.

We may engage third-party service providers to help us understand how our site is used. These providers are not permitted to use information collected on our behalf except to help us conduct and improve our business.

You can set your browser to warn you each time a cookie is sent or to turn off all cookies through your browser settings. If you disable cookies, some features of our Services may not function properly.

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7. Third-Party Sharing & Service Providers

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as described in this policy or with advance notice. "Outside parties" does not include Flawless Manufacturing or the trusted partners who help us operate, including:

• Payment processors that handle transactions securely;
• Shipping and logistics carriers that deliver orders;
• Marketing and communications platforms that deliver email and SMS on our behalf;
• Analytics providers that help us improve our Services.

These partners agree to keep your information confidential. We may also release information when appropriate to comply with the law, enforce our site policies, or protect the rights, property, or safety of Flawless Manufacturing, our customers, or others. Non-personally identifiable visitor information may be shared for marketing, advertising, or other uses.

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8. Data Retention & Deletion

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including servicing transactions, meeting legal and accounting obligations, resolving disputes, and enforcing our agreements. When information is no longer required, we securely delete or anonymize it. Note that we may maintain records of individual sales and production transactions for record-keeping even after an account is closed.

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9. Data Security Measures

We implement a variety of security measures to maintain the safety of your personal information. Personal information is stored behind secured networks accessible only to a limited number of authorized personnel who are required to keep it confidential. When you place orders or access your account, we use secure servers. Sensitive and payment information is transmitted using Secure Socket Layer (SSL) technology and encrypted in our databases. While no method of transmission or storage is perfectly secure, we work continuously to protect your data.

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10. Your Rights & Choices

Depending on your location, you may have the right to access, correct, delete, or port the personal information we hold about you, and to opt out of certain uses. You may:

• Modify email subscription preferences in the "My Account" section;
• Reply STOP to opt out of SMS messages;
• Update or remove shipping addresses, billing addresses, and payment information in your account;
• Request access to or deletion of your account data by contacting us at [Contact Email].

We will respond to verified requests as required by applicable law. Some information may be retained for legal, security, or record-keeping purposes.

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11. California Privacy Rights

Under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), California residents have the right to know what personal information we collect, use, disclose, and (if applicable) share; to request deletion; to correct inaccurate information; to opt out of the sale or sharing of personal information; and to limit the use of sensitive personal information. We do not sell personal information in the traditional sense. You will not be discriminated against for exercising these rights. To make a request, contact us at [Contact Email] or [Contact Phone]. You may authorize an agent to submit a request on your behalf, subject to verification.

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12. Children's Privacy

Our Services are intended for a general, business, and adult audience and are not directed to children under the age of 13. In accordance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at manufacturing@flawlesspos.com.

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13. International Data Transfers

Flawless Manufacturing operates in the United States. If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These jurisdictions may have data protection laws that differ from those in your location. Where required, we implement appropriate safeguards for such transfers.

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14. Changes to This Policy

If we decide to change our privacy policy, we will post those changes on this page and update the "Last Updated" date above. Policy changes apply only to information collected after the date of the change. This online privacy policy applies only to information collected through our website and not to information collected offline. We encourage you to review this page periodically.

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15. Contact Information & Data Protection Officer

We welcome your questions, comments, and concerns about privacy. Please send any feedback about privacy or any other issue to our Data Protection Officer using the details below.

Please also review our Terms and Conditions, which establish the use, disclaimers, and limitations of liability governing your use of our website. By using our site, you consent to this privacy policy.

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